Refund policy

Last updated: September 18, 2026

At AJK Global LLC, we want you to be happy with your purchase. If you experience an issue with your order, please contact us and we'll do our best to assist you.

1. Returns

Because many of our products are food and candy items, we generally do not accept returns of opened or consumed products for health and safety reasons.

If you receive an item that is damaged, defective, incorrect, or otherwise has an issue, please contact us within 7 days of delivery.

When contacting us, please provide:

Your order number
A description of the issue
Clear photos of the product and packaging
Any other information reasonably needed to investigate the issue

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

After reviewing the issue, AJK Global LLC may offer:

A replacement
Store credit
A refund to your original payment method

The resolution will depend on the circumstances of the order and product availability.

3. Refunds

If your refund is approved, it will be issued to the original payment method used for the purchase.

Once we process the refund, your bank or payment provider may require additional time for the funds to appear in your account.

AJK Global LLC is not responsible for processing delays caused by banks, credit-card companies, payment processors, or other financial institutions.

4. Non-Returnable Items

For health and safety reasons, the following generally cannot be returned:

Opened candy or food products
Consumed products
Products damaged after delivery
Gift cards
Personalized or customized products, unless they arrive damaged or defective

5. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed, shipped, or fulfilled.

If your order has already shipped, you may need to follow the applicable return process described above.

6. Shipping Issues

Please make sure your shipping address is correct before completing your purchase.

AJK Global LLC is not responsible for packages delayed or delivered to an incorrect address provided by the customer.

If your package appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us so we can help investigate the issue.

7. Sale Items

Unless otherwise stated, sale items are subject to the same return and refund rules described in this policy.

Certain promotional, clearance, or final-sale products may be non-refundable. Any such restriction will be clearly communicated at the time of purchase.