Shipping policy

Last updated: September 18, 2026

At AJK Global LLC, we work to process and ship your orders as quickly as possible. Please review the information below regarding order processing, shipping, delivery, and potential delays.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, promotions, product launches, or periods of high order volume, processing may take longer than usual.

If there is an unexpected delay with your order, we will make reasonable efforts to communicate the delay to you.

2. Shipping Methods

Available shipping options and estimated delivery times will be displayed during checkout based on your shipping address.

Shipping times are estimates and are not guaranteed unless a specific delivery guarantee is expressly stated at checkout.

Once your order has been shipped, you will generally receive a shipping confirmation and tracking information by email.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on factors such as:

  • Shipping destination
  • Package size and weight
  • Shipping method selected
  • Current shipping rates

If free shipping is offered for certain products or orders, the applicable eligibility requirements will be displayed on our website or at checkout.

4. Tracking Information

Once your order has been shipped, tracking information may be provided by email.

Please allow some time for the carrier's tracking system to update after the shipping label is created.

AJK Global LLC is not responsible for delays in tracking updates caused by the shipping carrier.

5. Delivery Delays

Estimated delivery dates are provided by the shipping carrier and are not guaranteed unless specifically stated otherwise.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Holidays
  • High shipping volume
  • Incorrect or incomplete addresses
  • Customs or governmental delays
  • Transportation disruptions
  • Other unforeseen circumstances

If your package is delayed, please check the tracking information first. You may also contact us for assistance.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order has not yet shipped, please contact us as soon as possible if you need to correct your shipping address.

Once an order has shipped, we may not be able to change the delivery address.

AJK Global LLC is not responsible for packages delivered to an incorrect address because of information provided by the customer.

7. Lost, Stolen, or Missing Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check:

  • Your mailbox or delivery area
  • Around your property
  • With household members
  • With neighbors
  • Any delivery location specified by the carrier

You should also contact the shipping carrier using the tracking information.

If you are still unable to locate your package, contact us at Info@ajkgloballlc.com and we will do our best to assist.

AJK Global LLC cannot guarantee replacement or refunds for packages confirmed as delivered by the shipping carrier.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product
  • A description of the damage

After reviewing the information, we may offer a replacement, store credit, or refund depending on the circumstances.

9. International Shipping

If international shipping is offered for a particular product, additional customs duties, taxes, import fees, or other charges may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

International delivery times may vary significantly depending on the destination and customs processing.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has been processed or shipped.

If the order has already shipped, the applicable return and refund terms will apply.

11. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

AJK Global LLC
Email: Info@ajkgloballlc.com

Please include your order number when contacting us so we can assist you as quickly as possible.